Ko-net Terms of Service and AUP

Information

• We only request a name to call you by and an email to contact you at. It's not possible for us to verify any data you provide, but please do not provide anything that isn't needed.
  
  
• A matrix account for instant messaging is optional but may be provided by the customer in addition to an email.
  
  
• Refunds to crypto are only available within the first 48 hours, mining fee is payable by customer. Exceptions to this are highly atypical and require discussion before payment is made.
  • Refunds to account balance are always available.
    
    
• We do not and do not intend to engage in KYC practices, and we maintain our own crypto payments system.
  
  
• Some orders are currently processed manually, VPS provisioning is now automatic.
  
  
• We don't back up your services unless you choose to add on a backup package.
  
  
• We make a best effort attempt to not generate any logs where possible.
  
  
• We comply with local law enforcement ONLY with jurisdiction in the location the service resides in, as long as they have a warrant and/or court order or the service is intentionally in violation of our policies.

Terms of Service

• We currently provide no warranty, guarantee or SLA for our VPS services, only our managed hosting services.
  
  
• Obvious intentional abuse of service will result in immediate termination with no refund.
  • We tend to give the benefit of the doubt, but if with all unreasonable doubt you are in knowing violation of the AUP, you will be terminated.
    
    
• Unintentional abuse of service will be handled on a case by case basis, and may involve null routing or shutting down the service until a resolution is met.
  • We attempt to notify clients before this happens so that a resolution can be met, depending on the type of abuse we allow 24-72 hours.

Acceptable Use

• For our owned hardware;
  • We are typically not interested in what you are hosting as long as it is within the law of the server location you have chosen.
    
    
• For any rented or resold hardware/VPSes;
  • We will refer you to the TOS of the provider on request.

Defined abuse of services:

• Unsolicited communications
  • Communications sent without the consent (implied or otherwise) via email or any other form of communication medium.
• Malicious use
  • Any site, page or download intended to defraud users into believing it is another, in order to gain access to accounts or information that one should otherwise not have access to. (Phishing)
  • Any type of software, script, code or other file that intends to harm/benefit from a user or system either by damaging it or stealing/encrypting information. (RAT,  Ransomware, Malware, DDoS)
• Illegal use 
  • Hosting content that is not legal within the country that the service resides in.
• Resource abuse
  
  • Intentionally or unintentionally using more than your fair share of the resources on the node your service resides on.

Action

• Intentional abuse
  • Intentional abuse is grounds for immediate termination.
  • There will be no refunds or compensation.
  • Data may be handed over to law enforcement if required by a court order or warrant.
  • The user will never be permitted to hold services with Ko-net again, and evasion of this, even with non abusing services, will result in termination.
    
    
• Unintentional abuse
  • Unintentional resource abuse typically results in rate limits being applied to the user's service. Other than for bandwidth, we don't set any rate limits by default.
  • Depending on the severity, other unintentional abuse typically results in the service's operator being contacted and allowed 24-72 hours to resolve the issue.
  • In some rare cases, a service may be immediately nullrouted, such as botnet activity.
    
    
• Failure to address any unintentional abuse cases will result in service suspension.

TOR

• We permit Relays as long as you are within your bandwidth and traffic limits.
• We permit Exits as long as you abide by the following:
  • Notify us that your service is hosting an exit node. 
  • Block ports:
    • 22 (SSH)
    • 25 (SMTP)
    • 465 (SMTP over SSL)
    • 587 (SMTP over TLS)
  • We recommend you also block:
    • Ports 6660-6667 (IRC - Kerbs DDoS)
      6697 (IRC over SSL - Kerbs DDoS)
  • You stay within your bandwidth limits.

If any questions here are unanswered, don't hesitate to contact us.