1 - Acceptance of Terms
By accessing or using Ko-Net or Kodomu Hikari services, you agree to be bound by these Terms of Service and our AUP. If you do not agree, please do not use our services.
2 - Account Responsibilities
- You are fully responsible for maintaining the confidentiality of your account credentials;
- You are fully responsible for all activity under your account;
- And any breach of security or unauthorized use must be reported immediately to us.
3 - Service Use and Restrictions
You may use our services only for lawful purposes. You agree not to:
- Engage in illegal activities or distribute illegal content;
- Use services to transmit malware or spam;
- Use the services to harm other computer systems or individuals directly;
- Abuse system resources in a manner that affects other users;
- Or violate our AUP or any applicable laws.
Ko-Net reserves the right to suspend or terminate services for violations, we generally attempt to work with our customers to resolve issues before this happens.
4 - Payment Terms
- All services are billed in advance using cryptocurrency payments as outlined in our FAQ.
- Refunds are only provided in accordance with our refund policy: within 14 days for new services or deposits, minus transaction fees. In the case that the refund is requested for technical issues with our services, before offering a refund, we request that an opportunity is given to correct these issues, to a standard where the customer is satisfied that the service is working as expected.
- Ko-Net will suspend services when they are 3 days overdue, and terminate services that are 14 days overdue.
- Any service suspension for non payment will not result in account termination, users may continue to use their account and other services they may have.
- Invoices for existing services are automatically paid from the account balance, service suspension for non payment is only possible where insufficient account funds are present.
5 - Service Modifications and Availability
- Ko-Net may modify, suspend, or discontinue any of its offered services at any time, we will provide sufficient notice to our customers where possible and credit will be offered for unused time.
- We offer a goodwill SLA for our services, please see below for more information.
- We may need to schedule maintenance, updates or emergency downtime which could cause temporary service disruptions.
- For scheduled maintenance, sufficient notice will be provided via the announcements on our site and via the matrix space, generally a minimum of 72 hours before any work takes place, but more if possible. Customers are solely responsible for keeping up to date with these notices.
6 - Data and Privacy
We respect your privacy. Please refer to our Privacy Policy for full details on how we handle your information.
In short:
- We do not log or track you when you use our services, however, if you have visited via an affiliate link or you use a site specific discount code, it will be possible to link your account to the referrers, if this is a concern we recommend you delete the affiliate cookie and do not use any site specific discount codes. For this reason we require affiliates to immediately disclose affiliate links, so that users are informed.
- We may be required under a valid legal request or court order in the country that our company is based in to provide existing user data, hence:
- We high recommend you provide the minimum possible personal data to us and although not required, we highly encourage you to encrypt the disks on your services.
- KYC is not required or expected under any circumstances.
- You are able to request immediate deletion of your account data at any time.
- We make our best effort to minimise the personal data we do collect, and users are not required to provide any information on signup.
- Any collected data is not verified for validity.
7 - Limitation of Liability
- Ko-Net will not be held liable for indirect, accidental, or consequential damages arising from your use of our services.
- Ko-Net will not be held liable for loss of data, profits, or goodwill.
- Ko-Net may offer a goodwill gesture for downtime, data loss or performance issues, the maximum value of which being the service's monthly fee.
Services are otherwise provided "as-is" without warranties of any kind.
8 - Termination of Services
- Ko-Net may terminate or suspend your services for violations of the TOS, AUP, or any applicable laws in the countries we operate.
- Unmistakably intentional abuse of our services may result in permanent and irreversable account termination without any refund.
- Unintentional violations will result in warnings, rate limits, or temporary suspension until a resolution can be met.
- We agree that in most cases we will make a reasonable attempt to work with our customers before taking any drastic measures towards any services they hold.
- Complete account termination is solely reserved for users which violate our AUP.
9 - Changes to Terms
We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated via email or the website. Continued use of services constitutes acceptance of the updated terms.
Users are welcomed to audit our changes on our git repository here.
10 - Governing Law
These Terms of Service are governed by the laws of the country in which we operate. Any disputes will be resolved in the appropriate local courts unless otherwise agreed.
You agree that you will defend us in any legal case that arises due to your non compliant use of our services.
