Frequently Asked Questions

Please check the AUP and TOS, but if you're still not sure, please contact us.

No.

We 100% own our own VPS nodes outright, we do not rent, lease or borrow them. For some legacy managed services and our DNS, we use some of our own and some services rented worldwide from trusted providers as we don't operate in multiple locations yet, but we are always working towards as much independance from others as possible.

We will never offer services using resold, rented, borrowed or leased hardware for VPSes without full disclosure on the listing to our customers including which provider we resell from. We believe any other stance towards this is dishonest.

Not yet, we currently rent space from a trusted provider, but we are working on registering our own. Unfortunately IPv4 space is thousands or tens of thousands of dollars to purchase so we can't afford it yet.

We currently operate and prefer AMD's EPYC Platform, Lenovo Thinksystem and Supermicro servers, Intel and Micron Sata/U.2 SSDs, and Mikrotik or Arista Network Equipment.

We hope to be connected directly to SONIX, SOLIX and STHIX in the near future.

Maybe

We have supported privacy or security focused open source, and some open internet projects before such as /e/OS with financial donations, we don't do this by request. But if you are running an interesting open source project we may be able to sponsor hosting towards it as long as you are willing to mention us, and maybe send us some stickers too!

We're working on this, at the moment we have a very long to-do list.

We offer support in both Japanese and English, please note that not all our administrators are experienced bi-linguals and so availability of support in your prefered language may vary. Urgent support requests may be machine translated if your preferred language isn't available.

You can set your language preferences in your user details.

We currently have the following features:

• CPU/Memory/Bandwidth Usage Bars
• CPU/Memory/Disk/Network Usage Graphs
• VM Status (Power, OS, Hostname, Primary IPs)
• IP Information (Address, Gateway, Subnet)
• VM Power Controls (Start, Stop, Reboot, Shutdown)
• VNC (Access to VM Video Console)
• Ability to Configure Hostname, Root Password and Reinstalling the VM to same/different template.

The panel is still a work in progress and will support more features in future, such as manual ISO attach, Firewall, SSH Keys, backups and more.

Yes, VPS upgrades are easy and billed pro-rata, please ensure you shut down (not reboot) and start the service in order for the upgrade to work. You may need to use gparted to resize the disk, this is available via the ISO attached to all VPSes.

If you have upgraded to a tier with a higher network speed, please contact us as this is currently a manual upgrade.

Yes, please contact us for a quote. In general we charge $1/vcpu/mo, $1.5/GB/mo for ram, $0.1/GB/mo for NVME SSD, $5 per additional IPv4 and approximately $30/mo per 100Mbit Unmetered Bandwidth, we may be able to offer better rates for larger orders. We plan to adjust our system in future to offer this customisation by default.

At the time of writing, we can offer NVME storage of up to 20TB.

Please send us a ticket and we can arrange this for free, if you hold VPSes on multiple different nodes, our crossconnects currently have a link speed of 25 Gigabit/s (SFP28), this link speed is shared but we do not limit your speed or usage.

Unfortunately due to a software limitation where all network traffic for a VM is combined into one statistic, it may be counted towards your bandwidth cap, but we are more than willing to remove the cap for free if you prove to us (or we can see) that you aren't exceeding it.

Yes, if you're ordering a new service please choose the "Netboot" option (ignore the emailed credentials), this will send you into a Netboot environment upon accessing the server via VNC. If you have already purchased a VPS, please use VNC to access the bios and choose the CD/DVD boot option to open netboot. We can also attach specific ISOs to your VPS if netboot doesn't feature them.

Please note that if install a custom OS and don't install QEMU Guest Additions to your VM, you will not be able to use Graceful Reboot or Shutdown in the panel.

Our backup services are currently manually provisioned, we can offer both on site and off site backups for your services.

We block the following ports/services by default:

• 25 (SMTP)
• 67 (DHCP Server)
• 135 (RPC)
• 137/138 (NetBIOS)
• 139/445 (SMB/SMBswat)
• 465 (SMTPS)
• 587 (Submission (Email))

We are more than willing to unblock ports for as long as you can justify your requirement for them, for email, please see our additional requirements below.

This list may not be complete, and we may choose to block additional ports in future if we see abusive behaviour from them.

You definitely can

Contact us, we will request you add a TXT record to your domain to verify your ownership of the domain, this record will need to be left enabled at all times, we will also need to know your hostname so we can set it on reverse DNS. You MUST set up SPF/DMARC/DKIM for your email server.

For new clients or those on our lower tier plans, we may require you to deposit a minimum of $30 credit to your account, this isn't taken by us to unblock the ports, but it helps us to reduce abuse. It can be put toward payment for any services with us.

Please note that sending spam emails will result in immediate suspension with no refund!

Absolutely!

We do have some rules for Relays and Exits:

• Setup torrc to stay within your traffic allowance.
• Let us know before setting it up so we can change the Reverse DNS for the IP
• Keep your software up to date.
• Ensure you have a functional landing page for your hostname which explains you are a tor node.
• Setup a local DNS cache with Bind9 or Unbound to handle DNS efficiently.
• We may request you block further ports if we are experiencing a high number of abuse complaints from them.

We also require you to implement an exit policy which blocks at minimum all of the following:

• 22 (SSH)
• 25 (SMTP)
• 465 (SMTP over SSL)
• 587 (SMTP over TLS/Submission)

We recommend you also block:

• Ports 6660-6667 (IRC - Kerbs DDoS)
• 6697 (IRC over SSL - Kerbs DDoS)

Currently we offer a range of common and up to date cloudinit templates, these can be immediately provisioned easily and you can have your VPS ready to use in under a minute.

• Debian 12/13
• Ubuntu 24/25
• Almalinux 9
• Rockylinux 9
• CentOS 10

If you need something else, please choose the netboot template then access the VM via VNC in the panel, this will give you a wide range of install ISOs to choose from, if you need something that isn't featured on Netboot, then please contact us, and we can attach the ISO for you.

Please note that if install a custom OS and don't install QEMU Guest Additions to your VM, you will not be able to use Graceful Reboot or Shutdown in the panel.<

We are working towards offering this very soon.

We oversell on network speed only as it is cost prohibitive to purchase dedicated network bandwidth for each VM, our nodes only have a limited connection speed which is shared between all users on the node, but it is extremely uncommon that many users attempt to use 100% of their provisioned network speed at once. We may provision more cores in total than available on our nodes but we monitor the CPU usage and ensure we aren't causing issues with CPU Stall/CPU Steal.

For disk, we use thin provisioning (and set the discard flag in all VMs to enable trim) but we do not provision more disk space than we have available, we only use this to reduce wear on our disks so that free space on VMs can be used for wear levelling.

If you like, but you are guaranteed to not make a profit.

We don't recommend it but we would suggest you purchase a VPS with at least 4GB of ram if you want to do this, please note we do not provide technical support for windows outside of issues with our network or nodes. If you require the virtual machine type to be set for windows or need EFI, send us a ticket, we may charge a small admin fee for changing this.
You must also have a valid licence key, we don't provide these.

Please note that if you want to set up an SMB server with windows, you will need to request the ports to be unblocked.

We don't require KYC for any of our services.

We accept Monero, Bitcoin, Bitcoin Lightning, as well as Litecoin via our self-hosted BTCPay Server, we do not use third party payment processors.

If you're converting from other coins through an exchange, we highly prefer Monero to other coins.

Yes, you can add credit to your account from the panel. If you contact us, we can offer bonuses for larger deposits, as they help us gain capital to expand our offering.

Please add credit to your account equivalent to the duration of time you wish to purchase the service for, our system will automatically take credit to pay your invoices.

We don't generally offer this, if you can't pay with cryptocurrency, you can purchase equipment and have it sent to our datacentre in exchange for account credit. Contact us and we may be able to work something out.

We offer refunds back to crypto within the first 48 hours of service purchase, the mining fee will be taken from the refund. We offer refunds for part used services at any time to account balance, and these can be used for other services.
We don't generally offer withdrawals of account balance without prior agreement, such as for affiliates who provide a large number of referals.

For management hours we bill initially for 30 minutes, this is the minimum charge regardless of if the job is less than 30 minutes, this covers the setup time for our administrators. After this, we charge in 15 minute increments, so a 35 minute task is charged as 45 minutes. We don't generally provide fixed price quotes, we charge based on time spent, this could mean specialised software/hardware we are less experienced with requires more hours, but in turn what we are experienced with requires less hours.

Please note that all management hours must be pre paid, if we require more time than you have paid for we will pause the management and allow you time to purchase further hours.

At the moment we offer a 5% referral credit, this can be withdrawn to your account balance and used on our services.

For larger referrers we can consider a higher rate and withdrawals to your own cryptocurrency wallet, for this, please contact us before starting to refer users, we unfortunately cannot offer this retroactively because we need to ensure we are reserving coins for your payout.

Our VPS and colocation infrastructure is based in Stockholm, Sweden.
Our other services are distributed throughout europe and the USA.

Yes, we offer globally distributed DNS with an easy to use client panel.

We can offer colocation, please contact us to discuss your needs. We can offer from 1u up to a full rack.

Most likely, we can assist with management of services or hardware hosted with us or outside of us, we can even send our administrators to your equipment in person.

Yes, we can set up a status page for you and even provide automated notifications if your server has an outage. This is available in the addons category on our store.